FAQs
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (American Express, Visa, Discover, and MasterCard) as payment in addition to PayPal, Shopify Pay, Amazon Pay, Google Pay and Apple Pay.
Please note: Registration with PayPal is NOT required
ORDER CANCELLATIONS
Customers requesting cancellation and refund of an order after fulfillment will be charged the shipping cost as a restock fee.
ALL QUICKSTRIKE (QS), LIMITED EDITION, AND BRAND COLLABORATION PRODUCTS ARE FINAL SALE.
*Any exemptions to this policy are at the sole discretion of Market Price
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Returns for online purchases may be accepted within 14 days of receipt for exchange or store credit. Returned items must be in unused, resalable condition with all original packaging intact and price tags attached with the original invoice. When returning shoes, the return will be denied if the shoe box has been used as the shipping box. Unfortunately we cannot provide return shipping services except in the event of an order error.
Please note that the original shipping charges on the order will not be refunded. We will not accept any returns delivered to us without any prior communication and written agreement between us and the customer. Please make sure all items to be returned are properly packaged and traceable with a proper tracking number. We also recommend insuring the package for the full amount of value. We do not accept or assume responsibility for loss of or damage to returned goods while in transit from the customer. Once the returned items have been inspected and confirmed, a full refund will be issued to the customer – which does not include the original cost of postage and packaging. If you have any questions regarding your order, please contact us prior to placing the order. If you have any questions regarding returns, please email us. We have the right to deny returns if the merchandise returned does not meet our return policy requirements.
Please note:
*Our online return policy applies ONLY to orders placed on market-price.ca - Please refer to physical sales receipt for details regarding in-store purchases and the in-store return policy.
*Online orders can be returned in-store.
*We will not accept returns in quantities of 3 or more of the same product.
*Items must be packaged in shipping box. We will not accept returns sent back with product packaging as shipping package.
DOES MY STORE CREDIT EXPIRE?
Once we credit your account, it does not expire. Keep in mind online store credit would only apply online and in-store credit would only apply in-store. To redeem your credit for online purchase contact us at admin@market-price.ca. For in-store credit you must come in to the store to redeem your credit.
PROMO CODES
During specified times we have promotional sales that require promo codes which must be applied manually during checkout. All sale and promo code information will be clearly messaged during the sale via market-price.ca, our email newsletter, and our social media channels. Please note: Promo codes are only valid during the specified timeframe and certain exclusions may apply.
INTERNATIONAL TAXES & CUSTOMS
Orders outside of the Canada may be responsible for import duties and taxes. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest you contact your local customs for additional information.
HOW DO I KNOW WHEN MY ORDER HAS SHIPPED OUT?
Once your order has been processed, you will receive an email confirmation.
I JUST PLACED AN ORDER, BUT CAN I MODIFY OR EDIT IT?
If you would like to modify or edit your processed online order, please have your order # ready and contact admin@market-price.ca as soon as possible.
WHERE IS MY ONLINE ORDER BEING SHIPPED FROM?
Your order is processed at our warehouse location in Canada.
CAN I PLACE AN ORDER ONLINE AND DO AN IN-STORE PICKUP?
Sorry, an online order cannot be picked up at the store.
WHAT IS THE TYPICAL RESPONSE TIME TO A CUSTOMER INQUIRY?
We strive to respond as promptly as possible and provide accurate information for our customers. Response time is typically within 24 hours. If you would like to speak with a customer representative you can contact admin@market-price.ca or reach out to us via Social Media.
WHAT IF I HAVE A PRODUCT OR SIZING QUESTION?
Please contact admin@market-price.ca or through our Social Media.
HOW DO I STAY UPDATED WITH THE LATEST NEWS FROM MARKET PRICE?
You can stay connected by subscribing to our newsletter email, and by following our Instagram, Facebook and Twitter accounts.
For order-related or product-related inquiries, please contact: admin@market-price.ca
For general inquiries, please contact: admin@market-price.ca
For buying inquiries, please contact: admin@market-price.ca
For employment inquiries, please contact: admin@market-price.ca
For press inquiries, please contact: admin@market-price.ca
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